Returns Policy
RETURNS &
REFUNDS.
Every piece is made with intention. Because our apparel is printed to order, our return policy is different from traditional retail. Please review the information below before placing your order.
THE RETURN
POLICY.
We offer a 30-day return window exclusively for products that arrive damaged or defective. Returns for other reasons, including ordering mistakes or changes of mind, are not accepted except where required by applicable law.
30 DAYS ONLY.
Eligible damaged or defective merchandise must be reported within 30 days of delivery. Requests submitted after this period may not qualify under our standard return policy.
DAMAGE OR DEFECTS.
Returns are accepted only when an item arrives damaged, misprinted, or with a verified manufacturing defect. Changes of mind do not qualify.
RECEIPT + PHOTOS.
All return requests must include a valid order receipt or proof of purchase, along with clear photographs showing the damage or defect.
PRINTED FOR YOU.
Our shirts and apparel are printed specifically for each order. Carefully verify your size, color, design, personalization, and order details before checkout.
ORDER CAREFULLY.
WE PRINT FOR YOU.
IMPROPER COTTON operates on a print-to-order model. Production begins based on the exact selections submitted during checkout.
Because of this, we do not accept standard returns or exchanges for incorrect sizes, incorrect colors, ordering errors, unwanted items, or changes of mind, except where required by law.
Review all sizing information, product descriptions, garment colors, design selections, and personalized dates or text before purchasing. Personalized items are produced using the information you provide.
RECEIVED A
DEFECTIVE ITEM?
If your order arrives damaged or defective, follow these steps to request assistance.
Submit your request within 30 days of the delivery date.
Include your order number and receipt or other valid purchase confirmation.
Attach clear photographs showing the affected product and damage or defect.
Our team will review your request and provide instructions for an approved replacement, refund, or return where applicable.
REFUNDS &
REPLACEMENTS.
Once a defect claim has been reviewed and approved, we will provide the appropriate resolution, which may include a replacement or refund.
Please do not send merchandise back without receiving return instructions from our customer support team. Depending on the circumstances, a physical return may not be necessary.
Nothing in this policy limits any consumer rights or remedies provided by applicable law.
PROPER IS
OVERRATED.
Properly made for the improper. Every order matters. Every print has a purpose.
Questions about your order?